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Shipping & Returns

Introducing IdPet: Your Global and Australia Wide Delivery Service

At IdPet, we pride ourselves on delivering our products to customers not only in Australia, but across the globe. We understand how important it is for you to track your orders and ensure safe delivery, which is why we exclusively use Australia Post for all our shipments. Whether you choose the Registered or Express option, you can rest assured that your items will be traceable every step of the way. Just remember, a signature will be required upon receipt of your delivery.

Don't compromise on peace of mind - choose Registered or Express postage

While we offer the standard post option for those on a budget, please note that this method does not include tracking. We cannot be held responsible for any non-delivery of your order if you opt for this method. To ensure a worry-free shopping experience, we highly recommend purchasing either the Registered or Express postage options.

Get your order fast with our efficient delivery process

We strive to process and ship all orders within 2-5 working days. The timing of your delivery will depend on the method you choose. For those who opt for Express post, you can expect your items to arrive the following day after shipping. Registered post deliveries typically take 5-10 working days. Rest assured, 95% of our orders are placed and delivered across Australia within 5-10 working days.

Experience convenience with transparent pricing

At IdPet, we believe in transparency, which is why all our prices are listed in Australian dollars and are inclusive of GST where applicable. Please note that freight charges are separate and not included in the listed prices.

Secure your order with full payment

To ensure prompt processing and delivery of your order, we kindly request that full payment is made using any of our specified payment methods. Only upon receipt of full payment will we process and send out your order. Once your order is complete, you will receive a confirmation email with an order number and a detailed summary of your purchase.

Hassle-free returns and exchanges

We want you to be completely satisfied with your purchase, which is why we offer a hassle-free returns and exchanges policy. If any items are deemed faulty or incorrect, you can return them within 2 weeks (10 working days) from the invoice/receipt date for a full refund or exchange. Simply send them to the following address: RETURNS - PO BOX 44 NORTHCOTE VIC 3070.

Please note: Personalised items cannot be returned or exchanged as they are made specifically for you. Additionally, we are unable to accept returns or exchanges for items that have been worn and washed, or if washing instructions have not been followed. To avoid any mistakes, please double-check the spelling, design, and correct size before checking out. If you have any doubts, refer to our sizing specifications.

Choose IdPet for a seamless shopping experience

At IdPet, we are committed to providing reliable and efficient delivery, transparent pricing, and hassle-free returns and exchanges. Shop with us today and experience the convenience and peace of mind that our customers love.