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Shipping & Returns

We deliver globally and Australia wide.

All goods are sent via Australia Post (Registered or Express) so all items can be tracked to ensure that your orders are delivered safely. Please note: a signature will be required on receipt of orders being delivered.

**Please note if you choose to send by standard post, this option does not include tracking and we cannot be held accountable for non delivery of your order. We recommend purchasing registered or express postage.

How long will it take to receive my order?

All orders are made and shipped within 2-5 working days. Depending on your method of delivery will determine when you will receive your order. E.g. Express post option all orders are delivered the following day after shipping. Registered post deliveries in general are within 5-10 working days. 95% of orders are placed and delivered Australia wide within 5-10 working days.

All prices are in Australian dollars and are inclusive of GST where applicable however exclude freight.
Orders will not be processed or sent out for delivery until full payment is received via one of our specified payment methods (refer to payment methods). Upon completion of an order you will be nominated an order number and sent a confirmation email outlining the contents of your order.

Returns and Exchanges

Items that are deemed faulty or incorrect to what were ordered can be returned for a full refund or exchange within 2 weeks (10 working days) from invoice/receipt date to: RETURNS - PO BOX 44 NORTHCOTE VIC 3070.

Please note: We will not return or exchange items due to incorrect size choice, change of mind if the item has been worn and washed or if washing instructions have not been followed. As items are custom made prior to checking out please ensure that spelling, design and correct size have been chosen. Refer to sizing specifications if in doubt.

All items are sent via third party Australia Post. Freight delivery times are subject to method of delivery.
In general Items sent via express post are delivered within 24 hours from time of dispatch.
Registered Australia post items can take between 5 and 10 working days to be delivered from order sent date.
IDPet is not responsible for delayed delivery, loss or damage to goods due to third party failure.
IDPet will not be held responsible for colour variations as a result of computer monitor differences.
Size recommendations are a guide only. Each item can slightly differ.
IDPet cannot be held responsible for conditions beyond our control.
IDPet have the right to delay, or not complete an order due unforeseen circumstance. Example, Natural disaster.
In accordance with this the customer will be notified immediately via email or phone (within 24 hours) regarding the status of their order.