cart icon0 item(s) - $0.00Checkout
Your Shopping Cart is Empty
HEADER_TITLE_PROMO1

FAQs

Where are your products made?

Our personalised pet products are designed and printed in house from our production facility in Melbourne, Victoria Australia.

How long does it take to produce my custom Items?

We digitally print and press every item by hand from our warehouse especially for you. We are by no means a mass production business, our small team is dedicated to creating fun personalised products of quality and value.
We produce all items within 2- 5 working days.
Please note: during busy periods such as Christmas our turnaround times may increase to 5-7 working days.

When will I receive my order?

We aim to be as speedy as possible without compromising on quality and produce all items within 2- 5 working days. Depending on your delivery method chosen is when you will ultimately receive your item.
For example: Australia Post Express parcel is usually the following days a total 3 – 6 working days from ordering. Australia post e parcel is 5- 10 working days and Standard Australia post without tracking is 7 -14 working days.

Do I have to include personalisation? Or what if I don’t want a name or number shown?

Really? How very dare you… No of course if you just like our fun designs and let’s face it no one would blame you if you wanted to show them off without a Name or contact number.
If this is the case just leave the Name and contact number option blank and when checking out under other comments let us know that you would just like the design only and we will do the rest.

Can I design my own?

You certainly can, fancy yourself a bit of a creative? Have a special message or image you need made into that perfect pet item? Well then you have come to the right place!
We have several products where you can upload an image select your font style and background colours etc. Get as creative as you like and describe to us in your comments exactly what you want and we will get our creative team (a real Human) to create a proof for approval prior to printing.

Do you offer small business, corporate or bulk discounts?

We love to work with all business’ Corporate and Rescue groups alike. Need your brand logo or key message printed directly onto pet products?
We are your people for more information about bulk discounts and branded printing email us at [email protected] with your requirements.

Can I return a personalised item if I change my mind or if I have chosen the wrong size?

We do not offer returns on our personalised items as these have been custom made specifically for you and cannot be resold.
Please ensure that you measure your pet correctly and choose the size according to our specific size guides as not all manufactures are the same.
This does not include If your item is deemed faulty or not as described as per Australian consumer Law.

What guarantees do you offer?

We offer a 12-month replacement guarantee on all our personalised ID tags, Collars and Leads. This does not include excessive wear and tear or if chewed or washed incorrectly.

How do I know which collar size I should choose?

Measure your dog’s neck circumference with two fingers placed inside to allow for space and a comfortable fit for your pet. This measurement will be your pet's inner neck circumference.
Check which size collar fits within the ranges provided above for a Small, Medium or Large collar. For example, a dog measurement may be 28cm then I add two fingers and it becomes 32 cm therefore a Small collar is suitable because it fits within the adjustable range of 31-41cms

How do I measure my pet?

Three main measurements you need when sizing up your fur baby. Those are; Neck circumference Chest circumference; underneath front legs And Length which is from the base of neck to beginning of tale.

product item alternative images for size chart and descriptions.

Back