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FAQ

What if my item doesn't arrive? What if the item is lost in transit? What if the item arrives but is damaged in transit?

Don’t worry at Idpet all items sent are issued with a tracking number so way we can trace your order and ensure that it is delivered safely.
If you have not received your order after your delivery status has been changed to delivered please contact us so that we can locate your parcels whereabouts.
IdPet is not responsible for delayed delivery, loss or damage to goods due to third party failure.
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